Hi, thanks your review and for your high praise about our staff team, this has been shared with the home team. We would like to reassure you and your mother that our staffing levels are met throughout the home, 7 days a week. Your ratings in some areas are lower than expected and we would really like to understand further what we can do better, please do reach out to the Manager of the home, who is happy to support. Kind regards, Barchesters Customer Feedback Team.