Thank you for taking the time to leave a review. We're sorry to hear your concerns, these were not raised with the Home Manager at the time, but she is always available to discuss any issues and her door is always open. We're sorry to hear about your feedback regarding the laundry and will pass this on to the team to ensure it is addressed. We understand how important this is and will look into it further. Regarding the meals, our chef speaks with residents daily to understand their preferences and is always happy to prepare alternatives to ensure everyone enjoys their dining experience. Thank you for your feedback, which helps us to continually improve.