Thank you for taking the time to leave feedback for Scarlet House and sharing your experience. I would like to take this opportunity to deeply apologise for the distressing situation you and your mother have gone through. We truly regret that your mother's care did not meet the high standards we strive to provide. We are grateful for you providing feedback and bringing your concerns to our attention. I would like to assure you that all feedback is welcomed, and the Home Manager will always welcome all feedback whether that be positive or constructive. You can alternatively contact the Compliments and Complaints Team on complimentsandcomplaints@careuk.com. We will always be committed to making improvements where required and to prevent such situations in the future. I am pleased to read you are now happier with the care being received for your mother. Thank you once again. Best wishes.