Thank you for taking the time to review Millbeck and we are pleased that you rate our care/ support as excellent. I appreciate you taking the time to discuss your feedback with me in terms of your Mum's care. We're happy to update our residents' rooms as needed, by re-decorating and arranging new curtains etc. Our residents help plan our menus, which are updated each season. However, there are always alternatives available for our residents. The safety of our residents and colleagues is our priority, so our main door remains secure and requires a colleague to open this for visitors. At busier times, this may take a little more time. I'm always happy to discuss all aspects of our care day-to-day life at a mutually convenient time.