It is naturally very disappointing to read reviews such as the above and feel saddened that this was your experience. Whilst recollections may vary, I believe that our staff genuinely tried their best to meet your expectations. Under our duty of candour and for purposes of transparency, we would wish that all reviews, good or bad, should be published by an independent verifier such as the ones which are submitted via this platform. Your concerns at the time were taken very seriously and the management would like to apologise for the way that you feel.