Thank you for your feedback. We truly appreciate your kind words about our regular staff. Unfortunately, due to a recent flu outbreak, we had to rely on some agency cover because of staff being poorly, but I'm pleased to say that we are now back to normal with our dedicated, long-serving team. Please rest assured that we take all aspects of personal care and hygiene very seriously and are sorry to hear you feel we fell short on this occasion. We will of course share your feedback directly with the home manager please also feel free to reach out to her directly her door is always open. Regarding the homes interior, we are already in a rolling programme of redecoration to enhance our environment for residents and families.