Thank you for taking the time to leave a review. It was a real honour to care for your husband, providing palliative care in partnership with the Palliative Care Team. We are really proud of always answering 90% of our call bells under 3 minutes, day or night, but sometimes it can feel longer during the nights, and we can only apologise for that feeling.We have a duty of care to give prescribed and controlled pain relief at the correct intervals, particularly when someone is very frail. We work in partnership with the Doctors to put comfort as a priority, especially at end of life. Everyone at Farnham Mill will miss your husband and we offer our sincere condolences. You are always welcome to visit our home, everyone will be so pleased to see you. Please be reassured we will be in touch with you directly to discuss your feedback in further detail.