Thank you for your review, we value all feedback as this helps us to improve our service where required. We are sorry you had concerns about your relatives stay on our step-down unit used in conjunction with the local hospital to help relieve pressure on acute beds. As discussed, social services must move people to suitable placements as quickly and safely as possible, to ensure beds are available for those who need them the most. We apologise you did not find the bedroom to a good standard and had issues with laundry, we have raised this with our housekeeping lead and team. We have also addressed your concerns raised via letter.