Thank you for your review, we value all feedback as this helps us to improve our service where required. We have also responded to your Google review and your relative's review. We apologise you had concerns around cleanliness, we have discussed this with our housekeeping teams. We reviewed all our staffs' uniforms on site and did not find any colleagues wearing dirty uniforms, but we will continue to monitor this. The unit discussed is managed with the local hospital for residents who stay for a very short time; this unit does have activity staff who focus on activities such as exercises, quizzes and bingo. Our activity team plan a range of activities on our core units such as days out, singers and theatres, however we are unable to plan as such for this unit as most residents would be discharged by the time of the activity. Check out our Facebook page to see all our activities across site.