Thank you for your care review. Sorry to hear that you feel that we do not meet with 5* rating. If you would like arrange a meeting with me in regards to the given area. We pride ourselves with the rooms, as all the rooms are sized very well and all have en-suites and profiling beds and set to very high standards. I am keen to establish what other areas you feel that we could improve on in this area so we could look at this. In regards to value for money, the fees that we charge look at the staffing level which are a key point in why so many family members want to have their relative come to Chirk Court.