Thank you for your lovely review of our service. Relatives and residents feedback is such an important part of our work to ensure that we review what we are doing and ensure that we reflect on this to continually improve our practice and ways of working. We aim to listen to feedback and act accordingly to ensure that the residents are happy and well cared for. I note the rating for activities as 3 stars and would welcome any feedback on changes that we can make to improve this, however, I know your mum does not generally like to join in and her choices are respected.