Our sympathies are with this family,  and with all who lose a loved one in circumstances that they may find traumatic. However, the content of the review makes some serious allegations including neglect, not just by the home but also the medical practitioners responsible for this lady's health care. We have undertaken a review of all of the information we hold and can confirm that the personal view of the family member does not reflect what happened. That aside we have notified both the CQC and the local Adult Safeguarding team of the concerns so they can undertake an independent enquiry should they feel it is required. We are very proud of the care we provide and are surprised at the review as the family have not raised any concern with us at the time or since.