Thank you for taking the time to leave your review, we're concerned about the experience you have detailed during your visit. The team at Freelands Croft are committed to delivering a high quality of care and continue to work hard to achieve this. We've spoken to the home, and they are not aware of any concerns being raised during or after your visit.  Could you please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we could discuss this further?