Hi Sharon, thanks for taking the time to add a review during this upsetting time, and our sincere condolences to you and your family.  We're sorry to read your comments about our home and we would like to reassure you that your comments are important to us. If there is anything you would like to discuss further please do let us know. If you want to go into further detail at all, please do let our team know on feedback@barchester.com. Kind regards, Barchester's Customer Feedback Team.