Thank you for taking the time to leave feedback for Lauder Lodge and sharing your feedback with us. We are pleased to hear that your mum is receiving good nursing care, and we truly appreciate your recognition of our team's efforts.<br>We are sorry to hear about the delays in response times when your mum presses her call button, and we understand how this can be frustrating, especially when she needs assistance with using the bathroom. Safety is a top priority for us, and we are concerned about the falls that have occurred as a result. Please be assured that we will review this matter with our team to improve response times and ensure your mum's safety and comfort are better supported.<br>Additionally, we appreciate your comments about the food. We understand the importance of a balanced diet, especially for managing diabetes, and we take your concerns about the sugar and fat content seriously. We will review the menu and explore healthier options, including more fruits, vegetables, and salads, to better accommodate dietary needs, as we do have a balanced and nutritional menu with healthy snacks available. Could you perhaps state that meals and snacks will be reviewed with the care team to actively encourage healthier options. <br>Your feedback is invaluable in helping us make necessary improvements, and we are committed to ensuring that your mum's care experience is as positive and safe as possible. If you have any further concerns or suggestions, please don't hesitate to reach out. Best wishes.