Thank you for taking the time to share your thoughtful review. We're so glad to hear that your mother feels well cared for and safe at Lauder Lodge. Our team takes great pride in offering compassionate care and staying in close communication with families, so we’re happy to know you feel informed and supported.
We understand that transitioning into a care home can be a challenging experience, and it’s wonderful to hear that your mother is gradually developing positive relationships with our staff. We know it can take time to settle in, and we’re here to support her through this process.
We also appreciate your feedback regarding the room size and your mother's mobility. We strive to offer an environment that promotes comfort, and we are hopeful that the upcoming warmer weather will encourage her to enjoy our outdoor spaces more. Your insight is invaluable, and we will continue to encourage her mobility and well-being.
Regarding the food, we take your concerns seriously. We do our best to offer balanced meals and will certainly take your feedback on board. We'll ensure that there are more options for fruit, salads, and greens and explore creating a lower-sugar menu with healthier snack choices. Our kitchen team is always happy to accommodate specific dietary requests, and we encourage residents to let us know how we can best support their needs.
Once again, thank you for your kind words and constructive feedback. We're committed to providing the best possible care for your mother and will continue to work hard to ensure she feels comfortable and supported in her new home. Best wishes.