Thank you for sharing your thoughts about your mother's care. We're delighted that you've been happy with the friendliness and dedication of our staff. We understand how crucial clear and consistent communication can be, and we're sorry if you've felt it hasn't always met your expectations. We'll certainly look into our processes to ensure you receive regular updates about your mother's well-being. We also appreciate your suggestion for more varied entertainment and activities, and we'll keep this in mind as we organise future programmes for our residents. Thank you again for your kind words and constructive feedback. If there's anything more we can do, please don't hesitate to let us know.