Many thanks for such kind words. Your comment echoes our Core Values, demonstrating that they are at the heart of everything we do. We are extremely touched that you feel part of the 'Oaklands Family', a sentiment I will proudly share with the team. With regards to the areas in which we did not achieve 5 stars, I would be more than happy to discuss with you and explore how we can improve. Your feedback, as always, is greatly appreciated so we can forge ahead in ensuring the service we provide is of the highest standard.