Thank you for your review and for your positive comments regarding our Home and for highlighting how well we take care of our residents. We discuss individual care plans and how we care for residents at daily team meetings. In addition, each and everyday we nominate two 'residents of the day'. This practice supports staff to take care of your loved one in an enhanced and person-centred way. On the nominated day, each team head will give the resident special attention and spend dedicated time with the individual and/or their family to ensure they are fully satisfied with the care they are receiving. Seniors and Care Managers will examine and discuss all aspects of the care plan and give careful consideration to a person's general health and welfare. Family are actively encouraged to attend for discussion and staff welcome wholeheartedly family engagement in how we plan and deliver care. We very much look forward to meeting with you and enhancing your own engagement experience.