I have asked the care manager to get in contact with you to look into your concerns. Unfortunately on occasion, items can be mixed up but we do assure you this is a rare situation rather than a usual, but any time you see this please do let us know at the time and we can rectify this immediately. Your mum is now visiting the dementia unit upstairs in the home on a daily basis to gain more specialised care and activities, with a higher staffing number. I have checked on the notes and this was spoken through with your sister. On a happy note I am glad your mum tells you she is happy with her care and yes I can agree she has a lovely relationship with the staffing team, we are very happy she is part of our home.