We truly appreciate all feedback and are sorry to hear that aspects of your experience did not meet expectations. It was a privilege to care for your mother, and we are heartened by the many kind words you shared with our team. Your heartfelt messages about the compassion, warmth, and dedication of so many staff members reflect the deep commitment we have to every resident and family.We recognise that communication is vital, and we continuously work to improve. Our team aims to support families with sensitivity, and we deeply regret if any interactions fell short during such a difficult time. Please know that families remain part of our community, and we warmly welcome you back to Bartlett's anytime to stay connected.Once again, we send our sincere condolences. We are grateful for the relationship we built with your family. If there is anything further you would like to discuss, I would be happy to have that conversation at a time that suits you.