Thank you for sharing your concerns. I sincerely apologise for the experience you and your mother have been having at Ventress Hall. Your feedback is incredibly important to us, and we take your observations seriously.<br> <br>I’m truly sorry to hear that the interaction your mother is receiving from the carers has not been to the standard you expect.  At Care UK, we hold ourselves to high standards and I would like to sincerely apologise that these standards were not met; We strive to ensure that all of our residents feel supported, engaged, and valued. <br> <br>I also apologise for the unresolved maintenance issues. This is not the experience we wish for any of our residents.<br> <br>The Home Manager at Ventress Hall has an Open Door Policy and is always happy to discuss any concerns that may arise. Furthermore, we would like the opportunity to discuss your concerns with you to take learnings and make improvements where needed and implore you to please contact complimentsandcomplaints@careuk.com. We value your feedback and are committed to making sure your mother receives the best care possible.