Thank you for your feedback about our team at Springfield House, regarding the care of your Mum. At Springfield House, the safety and wellbeing of our residents is incredibly important to us. We would like to give reassurance that we have thoroughly investigated this matter, and we can confirm that our team follow strict protocols to ensure the safety and comfort of everyone living in our home. This includes providing tailored and nutritious meal plans, prepared fresh each day by our kitchen team, and ensuring we have the correct ratio of colleagues on shift both day and night, who are on-hand to provide care and support 24/7, and conduct regular checks throughout our home.