Thank you so much for taking the time to share your experience. It's wonderful for team members to read what a difference they make, particularly in supporting your your father when he visited. I'm sorry the lift impacted his ability to visit. I have spoken with the Home Manager who I know did everything she could to speed up the repairs. The Home Manager explained to me the other points you raised and I'm sorry you feel these impacted your Mum. It is reassuring that you feel your Mum received excellent care from the team. We will be sure to share this with them. With best wishes, Honor, Business Development Director.