Thank you for your feedback. We're delighted that you found our surroundings, facilities, and staff welcoming. We appreciate your comments about feeling isolated on the second floor however, we did not have availability on the ground floor at the time of your admission. We also acknowledge your concerns about staffing levels and service timeliness, and we continually strive to enhance our support for residents. Regarding meals, we aim to cater to a variety of tastes and will take your feedback into account. We value your time with us and wish you all the best.