Thank you for your positive feedback - It is wonderful to hear. Our staff work so hard and do work above and beyond to ensure that all the care and support delivered is person centred. We do hold regular residents meetings where families are welcome to attend so that family members can have an input on behalf of their loved ones. We recognise that placing loved ones in care can be stressful and upsetting and we will support to make this transition as easy and as comfortable as possible for you and your family. Caring can some days be very difficult but we support our staff through the difficult times, a care home can work with a good management support network and fantastic carers which we are proud to say we have. Once again thank you for the amazing feedback, I will certainly pass this on to our home.