We are disappointed by your comments, as we previously met with you, the Regional Manager, and a Social Worker to discuss your concerns. We acknowledged and apologised for any failings, and the concerns about your stepmother's jewellery were reviewed. It was explained that no necklace was listed on admission, and when she left, she had four, not five rings, all recorded in her inventory. You accepted the apology, and the Social Worker was satisfied with the outcome. As your stepmother moved to a different area and was out of our care for six days before you contacted us, we feel these new accusations are unfair. Furthermore, the way our Home Manager was spoken to was deeply offensive and unacceptable. Our staff work hard to provide quality care and engage with families respectfully. We remain open to addressing concerns fairly, but we do not accept this latest review, which disregards the previous resolution.