Thank you for taking the time to share your feedback. We're delighted to hear that your mum has settled in well and that youve found our staff to be kind and helpful, it truly means a lot to us.We appreciate your comments regarding staffing levels on certain days and any delays youve experienced with entrance and exit. We understand that this can be frustrating, and we are continuously working on ways to improve efficiency while maintaining the safety and security of our residents. Your feedback is invaluable in helping us enhance our service