We are disappointed by your comments, particularly as we met with your partner, the Regional Manager, and a Social Worker to discuss your concerns. We acknowledged and apologised for any shortcomings and thoroughly reviewed concerns regarding your mother-in-law's jewellery. It was clarified that no necklace was listed on admission, and when she left, she had four rings, not five, all recorded in her inventory. You accepted this explanation, and the Social Worker was satisfied with the resolution. Additionally, your mother-in-law moved to a different care home in another area and was out of our care for 6 days before you raised further concerns. Given this timeline, these new accusations are unfair. We also acknowledge the unacceptable way our Home Manager was spoken to. Our team is committed to providing quality care and engaging respectfully with families. While we remain open to addressing concerns, we cannot accept this latest review, which disregards the resolution reached.