Thank you for sharing your experience. We understand that challenging behaviours can be difficult to navigate, and we truly appreciate your trust in us to support your brother. It's lovely to hear that you have found our staff to be friendly and welcoming during your visits. Please know that our team is committed to providing compassionate, person-centred care, and we always strive to ensure the well-being and comfort of every resident. If you ever have any queries or would like to discuss anything further, please don't hesitate to reach out. Thank you again for taking the time to write this review. Kind regards