Thank you for taking the time to review West Hall and we are sorry to see the issues highlighted and thank you for taking the time to discuss these. The lift in our Oak Lodge was operational however there was an issue with the button on the top floor, which required a member of our team to support residents to use the lift. I appreciate that this may have been frustrating. The lift has now been repaired. I will speak to the Oak Lodge Manager to ensure that our housekeeping team make residents' beds as highlighted. I'm always happy to discuss all aspects of care and day-to-day life at West Hall.