Dear Dee, Many thanks for your kind comments and review. We have a wonderful team at Birkdale Park, and ensuring that we have two nurses on duty-especially during the day-is a key aspect of our care delivery. In addition, during the day, we have seven carers on shift. We seldom use agency staff, as we prioritise having excellent senior care staff to maintain a high standard of care throughout the day. We are truly honoured to look after these wonderful people at such a vulnerable time in their lives. We also take great pleasure in supporting their families, getting to know them, and ensuring they feel very much a part of the care process. Once again, a huge thank you for taking the time to leave your comments-reviews like yours are invaluable to potential residents and their families. Take care, and many thanks again