Thank you for your feedback, we are privileged to care for the people who live with us at Queens Court Care Home. We are sorry that you didn't feel your loved one received the right care and attention during their stay with us. I will feedback your concerns to the whole team as we are totally committed to delivering the highest standards of care and support to all our residents. If you did want to discuss your concerns with me directly then I would be happy to call you or arrange a meeting to discuss. You can reach me on manager.queenscourt@rchcarehomes.co.uk. Kind Regards