Thank you for your thoughtful and kind review. We're glad to hear that your mum felt comfortable and well cared for during her time with us. It's great to know that the management and staff, especially the activities team, were responsive to your concerns and provided a friendly and considerate environment. We also appreciate your feedback regarding staffing levels, and we will continue to work on ensuring we have the necessary support to meet all residents' needs in a timely manner. Thank you again for sharing your experience, and we're glad we could be a part of your mum's care