When a family makes a decision for a loved one to go into a social care setting it can be difficult, I know this first hand. However, I am truly grateful that the staff have made this process a little easier for you and your family. Thank you for recognising that the staff treat your loved one with such kindness and compassion. I am pleased to hear that you have acknowledged that your mum seems happy at Ashcroft. I will share your kind words and feedback with all the staff.