Thank you for your feedback. We would like to offer condolences on behalf of everyone from Oxford Manor. We apologise if Oxford Manor did not meet your expectations during your nan and grandad's stay with us. Oxford Manor is under a new management team who are committed to continuous improvement and building trust with all our families. We would certainly look into your concerns to identify any lessons to be learnt and also this would allow the opportunity for the new management team to make amends and reaffirm our dedication to excellence in care.