The home manager and staff make every effort to provide a person-cantered approach in the care we deliver. This includes family involvement, connections and communication to loved ones, near or far. We support our customers to access The Social Hub to facilitate regular video calls and continue to have meaningful connections with their families. It as been a real pleasure to support both you and your mum to continue to engage in meaningful connections. Thank you for your feedback, I will certainly share it within  the organisation.