Thank you for your feedback and your high praise for stand-out members of our team. We're glad your mum was cared for with such dignity and that certain staff made such a positive impact, especially at such a difficult time.Our team comes from diverse backgrounds, and we pride ourselves on providing consistently high levels of training, to continually improve both skills and communication, so we apologise if this was not reflected in your experience. Room upgrades and maintenance are part of a rolling programme of ongoing improvements our housekeeping team clean residents' bedrooms on a daily basis.  It's great to hear the addition of a third activities team member has made such a difference.Regarding the facilities, we take pride in our salon, caf, cinema room, spacious garden and other features, and we regret that this wasn't fully reflected.Thank you again for your insights - they help us improve while also recognising our dedicated team.