Dear MB, We are deeply sorry to hear of the unsatisfactory level of care that your husband experienced at Grove park. As you are aware we have a new management team in place and we are actively investigating the concerns that you have raised. We would like to take this opportunity to invite you to discuss in person the concerns raised. As a company, we use all feedback as a learning opportunity and share with our team to improve the quality of care that we deliver. We appreciate that this is an emotional time for you and your family and apologize for the distress this is causing.