Thank you for your feedback. We value all comments to improve our care, but we believe there are inaccuracies in your review that don't reflect our high standards.First, the claim that staff were both professional and neglectful seems contradictory. Our team follows strict protocols to provide attentive care. The suggestion that medication for epilepsy and asthma was not administered, leading to hospitalisations, raises concerns about communication and medical procedures. We adhere to strict medication guidelines and address any issues promptly.The review lacks specifics on how we addressed concerns. A more balanced review would have highlighted our efforts. The individual's mother, however, expressed satisfaction with our care, praising staff and the environment.We assure you that health concerns were not due to neglect. We remain committed to excellent care and encourage open communication with our management team.