Thank you so much for your kind words and for taking the time to share your experience. We understand how important it is for families to feel supported during such a big transition, especially at Christmas.Creating a welcoming and homely environment is at the heart of what we do, and it's wonderful to know that your mum feels safe and relaxed with us. Our team takes great pride in providing engaging activities and a family atmosphere, so your feedback truly means the world to us.If there's anything we can do to support you further, please don't hesitate to reach out. Thank you again for your recommendation - it means so much.