We're truly sorry to hear about your experience and understand how distressing this must have been for you and your mum. Ensuring the safety, dignity, and wellbeing of all our residents at Eccleshare Court is our highest priority, and we take feedback like this extremely seriously.We would like the opportunity to investigate this further and address your concerns properly. If you feel comfortable, please get in touch so we can look into what happened.Thank you for sharing your thoughts with us.