It is regrettable to receive such negative feedback. Especially when I know we all work so hard to meet the varied and complex needs of the residents. However we take everyone's comments on board, negative or otherwise and look at what we can do to improve. What must be acknowledged, at least in order to have some context, is that from the day your husband arrived, he was resistant to placement and refused any input from care staff and expressed challenging behaviours when any intervention was attempted by staff to meet his needs. I'm sure you will understand that it then makes it very difficult for staff to address the issues such as personal care with him and hope goes someway to explain why you found him in the state of dress that you did on visits.  As I understand it, this was explained to you on several occasions by senior staff and at the time no concern or complaint was raised to me either. Should you wish to call me at the home to discuss further, please do not hesitate.