Thank you for your review. We pride ourselves on offering a home-from-home experience, actively encouraging our residents to continue to live at Rotherbank as if they would have in their own homes. Communal living is not without its challenges however at Rotherbank we are fortunate enough to have two lounges - one which the residents prefer to have their TV on and watch programs of their choice. The other lounge we utilise as a quiet lounge with music on in the background. We have been in discussion with the local planning authority for some time regarding the installation of a lift. This has been agreed upon, and phased building work has commenced. I am pleased that we can overcome your wishes in the near future.