We appreciate you taking the time to share this feedback. We will speak to the team about ensuring residents are always aware of meal options, wherever they are. Clothes do sometimes go missing due to incorrect labelling, which is we why operate a find or replace policy. We're sorry you felt you didn't get much time with management. The managers always do their best to spend as much time with residents' families as possible. If you would like to discuss further, please do give us a call.