Thank you so much for your thoughtful review. It really means a lot to us to hear that your mum is happy and settled, and that youve found the atmosphere at Woodland to be warm, friendly, and calming, thats exactly the environment we strive to create for all our residents and their families.We also really appreciate you sharing your concerns about personal items. Your feedback is important, and we always want to do our best to improve wherever we can. Weve arranged a meeting to chat this through in more detail, and were looking forward to working together to make sure everything is right for your mum.