Thank you for your feedback. While we are extremely proud of our "GOOD" ratings across all five categories by the CQC, we don't become complacent and are continuously focused on improving our standards. We are very pleased to hear you like the management of the home and activities.I will ensure that the manager addresses your concerns and resolves them promptly. As you can appreciate, issues can occasionally arise, but we make it a priority to address them as quickly as possible.Thank you again for bringing this to our attention.