Thank you, Stephanie, for such kind words. We appreciate positive feedback. Our staff try to make any transfers as smooth as possible. It was positive from the moment you called to enquire about Gran coming into our care. Gran has settled well into The Old Rectory and makes us all smile daily. We pride ourselves in making everyone feel welcome and part of a family. We offer support not only to the resident but also to their families. We encourage family members to contact us as much as they need to, which gives reassurance to families and the residents.