Thank you for sharing your concerns regarding your husband's recent stay at Coppice Lodge, we value all feedback as this helps us to make improvements where required. We understand the short notice for departure was challenging for you, and we sincerely apologise for any distress this may have caused. Our intention was not to cause any additional stress but to act swiftly due to the circumstances, to ensure your husbands safety and well-being. The home management team also offered support until a package of care was implemented. We deeply apologise for any distress caused and we appreciate your feedback. We will use this to improve our services and communication in the future. If you have any further concerns or require additional support, please do not hesitate to contact us.