Thank you for your feedback. Were sorry to hear about your concerns. We strive to provide timely and compassionate care, and we will review our response times to ensure improvements. Our team pride themselves on their professional communication. We can only apologise that one member of staff has not upheld this, and we will address this matter with them directly. Regarding your pain medication, our team follows strict guidelines to ensure our residents safety, which sometimes means a waiting period between doses of certain medications. However, we understand how important this is and will continue working with you to support your comfort. Please feel free to reach out to us directly so we can discuss your concerns further. The home manager is extremely proactive when it comes to seeking feedback, and her door is always open.